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Question 1

When organizations are downsizing the number of employees in the hierarchy, this usually involves a ____ strategy.

growth

retrenchment

stability

business

diversification

Question 2

Companies that view their human resource function as a strategic asset should NOT evaluate HR effectiveness by investigating

costs and benefits.

organizational outcomes such as productivity.

profitability.

costs as the only factor.

utility analysis.

Question 3

The set of factors that prompt people to perform work at high levels is called

motivation.

stress.

interpersonal conflict.

negative attitudes.

executive succession.

Question 4

Pierre would like to increase the effectiveness of human resources at his firm. What advice would you give him?

Don’t have formal performance appraisals because workers are upset by criticism.

Carefully control the behavior of teams and don’t let them make their own decisions.

Don’t pay everyone the same. Pay high-performing workers more in order to increase motivation.

Don’t annoy workers by constantly requiring them to go through a lot of training.

Assume that quiet workers are happy; there’s no reason to bother them with attitude surveys.

Question 5

Yum Brands began with three businesses: Pizza Hut, Taco Bell, and Kentucky Fried Chicken. Since its founding, the company has acquired other fast-food firms, including Long John Silver’s and A&W. Which type of organization design would be most appropriate for Yum’s strategy?

A functional design

A unitary design

A multidivisional design

A holding company

A horizontal corporation design

Question 6

Which adaptation model of business strategy is characterized by ignoring the environment?

Defender

Prospector

Analyzer

Differentiation

Reactor

Question 7

Companies can establish a competitive advantage by

hiring good employees and effectively managing human resources.

always implementing a hierarchical management scheme.

adopting a universalistic financial strategy.

ignoring the external competitive environment.

Question 8

In the past, evaluations of the effectiveness of the human resource function concentrated mainly on

worker satisfaction.

turnover.

person-job fit.

psychological contracts.

cost.

Question 9

The organization’s ____ is the basic reason for existence.

contract

inducement

personality

purpose

mission

Question 10

Which of the following was NOT identified as an organizational component affecting the formulation and implementation of human resource strategy?

Organizational development

Organization culture

The labor force

Organization design

Unionization

Question 11

An organization made up of various businesses similar in the products or services they provide is pursuing which type of strategy?

Growth

Related diversification

Differentiation

Stability

Prospector

Question 12

The Home Depot is following an overall strategy of growth. It’s the fastest-growing retailer in history, opening a new store every 43 hours. Which of the following actions is Home Depot NOT likely to use as it implements its strategy?

The Home Depot will hire many employees in the near future.

The Home Depot will increase its recruiting efforts.

The Home Depot will offer early retirement to workers.

The Home Depot will try to ensure that its current workers stay with the firm.

The Home Depot will offer extensive training to its staff.

Question 13

When a company decides to own and operate several separate companies, which strategy is being employed?

Diversification

Stability

Retrenchment

Multifaceted

Branching

Question 14

The principles and beliefs that shape what employees think about a company is called

unionization.

planning.

organizational culture.

focus grouping.

empowerment.a

Question 15

When Hershey family interests considered selling their Hershey Foods stock in 2001, employees were outraged. They felt betrayed and were angry and pessimistic. Which individual or interpersonal process was interfering with implementation of Hershey’s strategy?

Worker personalities

Worker attitudes

Motivation

Team processes

Communication